Privacy Policy
Last updated: 15 July 2026
1. Who we are
Physios on Duty ("Physios on Duty", "we", "us") provides home healthcare services including elderly care, patient home care, nursing care at home and personal care assistance, based at 811 Eros Apartment, Nehru Place, New Delhi – 110019. This policy explains how we handle personal information collected through this website (physiosonduty.com) and while arranging care services.
2. Information we collect
When you contact us through our website form, phone, WhatsApp or email, we may collect: your name, phone number, email address, home address, and details you share about the patient's condition and care requirements. We do not knowingly collect sensitive medical records through the website — only the information you choose to share to help us plan care.
3. How we use your information
We use the information you provide to: respond to enquiries, match a suitable caregiver or nurse, coordinate scheduling and home visits, send service updates via call/WhatsApp/email, and improve our services. We do not sell or rent your personal information to third parties.
4. Cookies and analytics
Our website may use standard analytics tools (such as Google Analytics) to understand how visitors use the site — for example, which pages are viewed and how visitors arrive at the site. This data is aggregated and does not personally identify you unless you have also submitted the contact form.
5. Third-party services
Our contact form is processed through a third-party form service, and our WhatsApp button connects to WhatsApp's own platform. These services have their own privacy policies governing how they handle data in transit.
6. Data retention
We retain enquiry and client information only for as long as necessary to provide care coordination and for legitimate record-keeping, after which it is securely deleted or anonymised.
7. Your rights
You may ask us at any time to access, correct or delete the personal information we hold about you by writing to info@physiosonduty.com or calling 98111 79230.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.
9. Contact us
If you have questions about this Privacy Policy, reach us at 811 Eros Apartment, Nehru Place, New Delhi – 110019, email info@physiosonduty.com, or call 98111 79230.